Last updated: June 2025
At AutoSplash, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you use our website, mobile app, and related services.
We collect the following categories of information:
· Personal Information: Name, email address, phone number, payment information, and location.
· Profile and Vehicle Information: Address, car details (including car plate number), and other vehicle-related data.
· Identity Verification: If required by law or platform policy, we may collect identity documents such as a passport, national ID, or driver’s license.
· Usage Data: Details of how you use our app and website, such as bookings, service preferences, time spent, and feature interactions.
· Device Information: IP address, browser type, device model, operating system, crash data, and unique identifiers.
· Geo-Location Data: To enable our services, we may collect location data via GPS, IP address, or mobile device signals.
· Cookies & Tracking Technologies: We use cookies, SDKs, pixels, and similar technologies to improve user experience, conduct analytics, personalize content, and support marketing efforts.
· Referral & Additional Profile Info: You may choose to add extra information such as gender, preferred language, work address, or referral contacts.
We use the data we collect to:
· Deliver and improve our services.
· Process bookings and payments.
· Send order confirmations, updates, and promotional communications.
· Conduct analytics to improve functionality and customer experience.
· Prevent fraud, enforce platform policies, and meet legal requirements.
We do not sell your personal information. However, we may share it with the following categories of third parties:
· Payment Processors: For secure transaction processing.
· Hosting Providers: To support our app and website operations.
· Analytics & Ad Platforms: To analyze usage trends and improve marketing campaigns.
· Identity Verification Vendors: When necessary for compliance or trust & safety.
· Legal & Government Authorities: When disclosure is legally required or necessary for protection and enforcement.
We may disclose your information:
· To comply with legal obligations, government requests, and court orders.
· To respond to claims or legal processes.
· To protect the rights, safety, or property of AutoSplash, our users, or the public.
· To detect and prevent fraud, tax evasion, or illegal activity.
We apply robust security measures to safeguard your information:
· Data encryption in storage and transit.
· Role-based access control for internal staff.
· Monitoring systems to detect unauthorized access.
· Regular audits and compliance reviews.
Despite our efforts, no digital platform is entirely immune to risks. We encourage users to safeguard their login credentials.
We retain your information for as long as necessary to fulfill the purposes described in this policy or as required by law. Users may request deletion of their account and associated data at any time.
You have the right to:
· Access your personal information.
· Request correction of incorrect or outdated information.
· Delete your account and data (subject to legal exceptions).
· Withdraw consent for marketing or data sharing purposes.
· Lodge a complaint with a relevant data protection authority.
Requests may be submitted via our app or by contacting support@autosplash.ae.
Your data may be processed outside your country of residence, including on servers in jurisdictions with different data protection laws. We ensure that adequate safeguards are in place in line with applicable UAE or international privacy laws.
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with data, please contact us immediately.
We reserve the right to update this Privacy Policy from time to time. Updates will be posted on this page, and significant changes will be communicated via email or in-app notification. Changes take effect 5 days after being published. If you disagree with the revised policy, you may cancel your account before the new terms become effective.
For any privacy-related questions, please contact us at:
📧 support@autosplash.ae