FAQ

📅 Booking & Scheduling

Download the AutoSplash app, select your preferred service, choose a time and location, and confirm your booking—all in a few taps.

Yes! You can schedule multiple bookings individually within the app. A different crew may handle each vehicle depending on availability.

Open the app, go to Profile > My Orders > Upcoming, select the order you want to change, and choose 'Modify'. Changes can be made up to 1 hour before your scheduled time.

Yes. Navigate to Profile > My Orders > Upcoming, select the booking, and tap 'Cancel Order'. Cancellations are free if made at least 2 hours before the scheduled time.

Preferably, but not mandatory. As long as your vehicle is accessible and the booking details are accurate, our team can complete the service without your presence.

💳 Payments & Refunds

We accept credit and debit cards via the app. Apple Pay and Samsung Pay support is coming soon. Cash on delivery is not accepted.

Payment is processed at the time of booking through the app.

If we are unable to complete your wash, the amount will be refunded automatically to your original payment method within 5–7 business days.

🚗 Services

We offer Express Washes, Premium Detailing, and Full Interior & Exterior services. Full details are available in the app.

Yes! Our water-based detailing products are eco-conscious and safe for your vehicle and the environment.

Services range from 20 minutes (Express) to 90 minutes (Full Detail), depending on the package.

No problem! Our technicians are trained to handle all conditions. However, extra dirty vehicles may require additional time.

📱 App & Account

Ensure your device meets the requirements. You can download from the App Store [iOS] or Google Play [Android]. Still having trouble? Contact our support team.

In the app, go to Menu (≡) > Profile to update your contact and vehicle details.

No password is required; an OTP (One Time Pin) will be sent to your phone number via SMS.

🛠 Support & Issues

We’re here to help. Please contact us through the app or email support@autosplash.ae, and we’ll resolve it promptly.

Our crew operates efficiently and will only call if there is a difficulty locating your vehicle.

Feel free to reach out to us through the WhatsApp chat feature or email. For support, please email us at support@autosplash.ae. Our office hours are 8:00 AM–18:00 PM, Monday–Sunday.

General

We use premium SONAX products — eco-friendly, biodegradable, and safe for all vehicles. They’re specially designed for deep cleaning and long-lasting shine without damaging paint, vinyl, or ceramic coatings. 🌿✨

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Here’s a quick look at our package details:

🚘 Basic: Exterior foam wash – AED 55
🚗 Blue: Basic + interior vacuum & dashboard wipe – AED 65
🚙 Gold: Blue + tire shine & pressure wash – AED 75
🏎️ Diamond: Full detailing (interior + exterior, seat shampooing, steam cleaning, etc.) – AED 150

Quick Reply Options:
• Download the App
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Prices start from AED 55 for the Basic Wash and vary depending on your vehicle and chosen package.

You can check the exact pricing and book instantly through our WhatsApp channel or download our AutoSplash App.

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It’s simple — we come to you!

1️⃣ Book through the AutoSplash App or WhatsApp.
2️⃣ Choose your time and location and add your vehicle.
3️⃣ Our professional team arrives and completes the selected service.

Fast, convenient, and spotless every time. 🚘💦

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Here’s a quick summary:

Basic: Exterior foam wash
Blue: Basic + interior vacuum & dashboard wipe
Gold: Blue + tire shine & detailed surface cleaning
Diamond: Gold + full detailing, seat shampoo, carpet steam clean, and polish

Quick Reply Options:
• View Full Package List
• Book Now
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Our Diamond Package is a premium, detailing service that requires extra time and specialized care. This package has been discounted already; however, it is available for a limited period.

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• View Active Promos
• Book Other Packages
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Currently, AutoSplash operates only within Dubai.
We’ll be expanding to other emirates in the near future — follow us on social media or enable app notifications to stay updated!

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